I got the same feeling ...

I asked this question and here's their answer ...

Im sorry we are gonna pass on this,, we have went way out of our way to do this for you, now its getting ridiculous. We will sell them no problem

I am really angry!!!!!

Well that's an excellent way to gain customers......

That's just rude, sure you may of pissed them off but for them to tell you is just unprofessional.

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AKA: Simon

Absolutely! Everybody knows the problem about the barrel droop!

I said that i live in Canada and i don't live in California. I also said that there is a topic about this problem in the Replica Prop Forum. There is 58 pages!

I never seen a stupid store like that!

Well... rude or not, unfortunately I do see their point. Time is money, and depending on how much time they are wasting doing the back-and-forth shuffle with what now has been red flagged as a 'potential' problem customer, they probably figure they are better off cutting their losses -- in this case, a missed sale.

You must remember, the barrel droop issue is not MiM's fault. They are just the reseller. Since I am pretty sure you are not the first person to approach them with the barrel droop issue, it is highly likely that these HCG pulse rifles have already started giving customer service at MiM headaches due to other inquisitive customers concerned about the very same issue.

Although I do not condone the way MiM responded to you, I can definitely see why it may have happened.

Now HCG on the other hand, since they were the original manufacturers of this pulse rifle, I would expect nothing less than stellar customer care from them. It's their butts on the line, and their reputation. That said, I've heard from several people that any problems or issues they have had with their HCG products were handled with the utmost courtesy and professionalism -- from failed electronics, to broken magazine bases, to drooping barrels. All things considered, I would definitely purchase directly from them again.

In the end I'd say, don't let it disappoint you -- it's probably for the best anyways. There are plenty of HGC pulse rifles out there with sellers willing to share plenty of photos. Besides... you really wanted a brown bess one anyways.

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Rick "Ripstick"
A03/TQ3.0.12142E1

Guess what, they were not informed of this problem before my first email.

I want to replace my Olive Drab.

MIM are slags and recasters I'm not surprised at all at their reaction. You're well rid of them IMO, I'm sorry you had to go through all that for nothing though.

M

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"Stand up for something...Or get knocked down for nothing..."

How long does it take to take a friggin' photograph!(?) 'The customer is always right' is one of the first rules of business. No customers - no sales.
I'd tell them to stick it up their arse.

They have lost a customer. I found another OD elsewhere.

The customer is always right is a sure way to be taken advantage of. As with everything, it's best in moderation.

I remember having a 2 week discussion emailing back and forth with a potential customer everyday for a possible sale. A sale for an item that was less than $5. And he only wanted one... Now if you consider that each email takes 1 to 5 minutes, I spent 14 to 70 minutes total dealing with this guy to sell him something that was going to profit me a margin less than $1. Looking back on it, I would have been better off writing this guy off as a lookie-loo, and blocking his email, because he completely wasted my time.

But, I'm sure he was a kid, and he got his mommy to write me a check... *sigh*

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BANNED USER