Oh really tiger, sorry to hear that
I had returned my hugger after shooting th fan film, due to the fact that I really beat the poor prop up. It took me some 2 months to get it. However they were having some computer problems with accounts and what not, etc. I got a completely new facehugger prop, free shipping from him and he added some nice little mods to it as well
So Iunno where that leaves me in saying whether or not to go with them, but they were very friendly and do great work!!!
I hope that you get your hugger soon tiger, worth every penny!!!
Cpl. Neokramer