Quote:I've only ordered from them once, but I'm wary of being a repeat customer now.

I ordered a 8.4v 1100mah NIMH stick battery and a 9.6v 1400mah NICD square battery for my AUG. It took about a week for it to get here, and in the box I found a 9.6v 1100mah stick and the 9.6v 1400mah square. I called and complained, they told me they would ship out the right stick battery and include a pre-paid label to return the wrong one.

Okay, still a bit irked at the poor quality control, as the invoice included in the box had the right battery listed on it. Moving on.

I then tried to charge up the AUG battery, put it on my Intellipeak, charged it at 4 amps. It shut off after about 20 minutes, but the battery felt cool. Tried it in the gun, acted like it was discharged. Put it on the charger at 3.5 amps and ran another cycle. Put it in the gun again, the battery started smoking when the trigger was pulled. Pulled it off the gun in a hurry and wrote an email to complain, here's the conversation, shortened a bit:

First email-
"...I also ordered a 9.6v 1400mah NICD square-type battery. I charged it at 4 amps until my peak charger shut off, and tried to use it. It acted as if it was discharged, it would not cycle the gun. I
charged it once more, this time at 3.5 amps. When it shut off I tried
it in the gun once more and the battery began smoking. The battery was only slightly warm when removing it from the charger, well below the normal temperature of a charged NICD. I've used this charger on all my other NICD's and NIMH's with no problems, so I believe this battery is faulty. Please inform me how we can correct this problem."

Customer Service-
"From your case, you use the excess current charge rate, which will destroy battery. Normally we charge 9.6 v 1400 mah battery pack with no more than 1c (1.4amp)"

They included a link to their charger, trying to sell it to me.

My reply-
"Are the cells you use simply that fragile to require such a low voltage? I charge all my other NICD's at between 4 to 6 amps, and I have never had a battery catch fire when used. As I said, it did not smoke until it was used on the gun, not while it was charging. It acted more like it would not receive a charge at all, it was cool to the touch when removed from my charger.

I use a Duratrax Intellipeak pulse charger, seen here: www.duratrax.com/caraccys/dtxp4100.html

Something seems odd to me that my other 7 NICDs ranging from sub-c to mini cells have never failed catastrophically after charging with it."

Customer Service-
"What is draining current ( discharge current) of your gun?
The specification say that 'high draining current up to 5 Amp'."

My reply-
"The sticker on the battery states "lower than 30 amps" and my gun has a 25 amp fuse, so I believe I can rule that out. I do not know the amp draw currently, I have never tested it. A 8.4v 600mah mini-cell battery will power it, though."

Customer Service-
"Dear valued customer

I will ship the replacement package out tomorrow.

Thank you
Customer service"

Take it as you will. I wish it hadn't taken so many replies to explain their battery was bad. Not a very good policy to automatically accuse your customers of breaking the product upon receipt. I haven't received the replacements yet, I got these batteries Monday. If they don't request the AUG battery back I'm going to open the heat shrink and see what the cells look like.

Quote:Update:

I received a 'replacement' for one of the batteries today.

(Keep in mind I ordered a 8.4v 1100mah NIMH stick, and a 9.6v 1400mah NICD square)
Well today I received a 8.4v 1400mah square. Wtf? There is another copy of my invoice in there, and it has the batteries I ordered listed. This is like a bad game with them. Order some batteries, all the wrong ones show up or catch fire.

I'm going to contact them yet again and see what they say this time. I don't think I'll be buying from them again. We're going on 2 weeks and I still don't have the batteries I paid for.